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Cancelling Products/Services

You can cancel one of your products/services by doing the following:

  1. Log in to the clientarea.
  2. Click the SERVICES dropdown and then My Services.
  3. Click the down arrow beside the service you wish to cancel and click Request Cancellation.
  4. Enter a reason for cancellation and choose whether you want it to be cancelled immediately or at the end of the billing period.
  5. If you created a PayPal recurring subscription, you should also check this is cancelled: https://clovux.net/billing/knowledgebase.php?action=displayarticle&id=4

 If you cancelled a service in error, please open a ticket ASAP so we can prevent it from being cancelled: https://clovux.net/billing/submitticket.php?step=2&deptid=5

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