What personal information do we collect from you?
When ordering or registering on our website, you may be asked to enter your first name, last name, mailing address, phone number or other details that can be used to contact you or identify you.
Users may, however, visit our Site anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain Site related activities.
When do we collect information from you?
We collect information from you when you register on our site, place an order, fill out a form, use Live Chat, open a support ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, place an order, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To provide services to you
- To personalise user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To follow up with them after correspondence (live chat, email or phone inquiries)
- To contact you with newsletters, marketing or promotional material or other material that may interest you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in any such email we send or by contacting us.
How long will you retain it?
How do we protect your information?
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our website is scanned on a regular basis for security vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is fully encrypted via SSL.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we ever share your information with third parties?
We do not sell, trade, or rent Users personal information to third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
Whenever made possible, you can update your personal data directly within your account settings section. If you are unable to change your personal data, please contact us to make the required changes.
If you wish to be informed and download what personal data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
To access and receive a copy of the personal data we hold about you
To rectify any personal data held about you that is inaccurate
To request the deletion of personal data held about you
You have the right to data portability for the information you provide to Clovux. You can request to obtain a copy of your personal data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We may employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related services or to assist us in analysing how our service is used.
- Google Analytics: Information on their privacy practices and policies can be viewed at http://www.google.com/intl/en/policies/privacy
- Twitter: Information on their privacy practices and policies can be viewed at https://twitter.com/privacy
- Facebook: Information on their privacy practices and policies can be viewed at https://www.facebook.com/privacy/explanation
Your acceptance of these terms
By using this Site and creating an account, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed as your acceptance of those changes.
Last revision date: 24/05/2018
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